Home>Shipping & Returns
 

Shipping & Returns

Shipping & Delivery

We keep things simple, shipping within the U.S. is a flat rate of $5 per order. Where it really gets exciting is if you order more than $49 when shipping is free. We do sometimes run specials so keep a lookout for when this deal gets even better. When the chosen shipping method is flat rate or free shipping, there is a 3-7 business day expected delivery window. However, shipping can always be upgraded using other USPS, UPS or FedEx shipping methods offered at time of checkout. If you happen to reside outside of the U.S. you have the option of shipping between a few methods as well, but since shipping abroad is crazy expensive we suggest considering USPS First Class Mail if available since it is cheaper and sometimes faster than Priority Mail.

Privacy & Security

KMN Home respects your privacy and we are committed to protecting it. KMN Home believes in keeping your information confidential. We only collect information from you when you specifically and knowingly provide such information. Any information we collect is used for the purpose of providing you with a more satisfying and personalized shopping and browsing experience. For more information regarding our Privacy Policy please click the link in the footer of this page.

KMN Home does not share, sell or rent any personal information to other companies or third parties.

Returns & Replacements

KMN Home is committed to providing quality products. There may be various reasons for a return, please read our return policy to understand which circumstances may apply to you in the event you want to process a return. If a situation below does not apply to you please email us for further assistance.

Product Defects or Shipping Damage

This situation applies if the physical product arrives damaged from shipping or fails under normal usage within one (1) year of the order date. If this situation applies to you we will send you appropriate replacement parts at no additional cost in a timely fashion after you notify us of the damage or defect. We may request a photo of the defect or damage and/or we may provide pre-paid shipping arrangements to return the defective or damaged parts back to us prior to approving the return or shipping replacement parts to you.

Return of unopened, unused, undamaged product (30 days since receiving order)

This situation applies if you have received your order but have not opened the packaging or used the product within 30 days of receiving it and have decided you do not want it. In this situation you must contact us via email at sales@kmnhome.com and request a return. We will reply with instructions on how to repackage and ship the return back to us. We are not responsible for the cost of repackaging or shipping or insuring your items. Once the items are returned to us they will be inspected for shipping damage and to verify that original packaging is intact and there is no damage to parts. We are not responsible for shipping damage, it is up to you to insure or claim return shipping damages with the courier. We will notify you with emailed digital photos if there is shipping damage. If the returned items are opened from their original packaging or parts were used or damaged no refund will be given. We will notify you with emailed digital photos if original packaging arrives opened or parts are used, damaged, or missing. If we receive your approved return items unopened, unused, and undamaged we will refund your original charge less any shipping fees and less 15% for a restocking fee.

All Other Situations

If the situations listed above do not apply to you we will not honor or process a return. You may contact us and request a return anyway by providing us your case of special circumstances, but refunds will be at our sole discretion.

Ordering

We accept the following credit cards for online purchases:

  • American Express
  • Discover
  • MasterCard
  • Visa

Sales Tax, Tariffs & Import Fees

Michigan residents will be charged 6% sales tax, sorry about that, but our shipping point and company is located in Michigan. Look on the bright side though, at least it's not California State Tax. If you are having us ship internationally, you may be required to pay customs duty, tariffs and other import fees when bringing product into your country. Again, it stinks, but those are the rules and the responsibility of the purchaser.