FAQ

What is the status of my order?

Once you place an order, you will receive an email confirming your purchase.  We ship orders out within 24 hours of receipt.  Shortly thereafter, you’ll receive an email with the shipping status and estimated delivery date.

What are my payment options? 

We accept Visa, MasterCard, American Express, PayPal and prepaid credit cards if the card has a billing address attached to it. Unfortunately, we can not split payments between credit cards.

How much does shipping cost?

Shipping is calculated at checkout and based on weight and location. Typically USPS is the most affordable option, however we do offer expedited shipping by UPS if you happen to forget your wife's birthday is tomorrow. In addition, shipping is always free for any domestic order over $50!

Can I get my order expedited?

Absolutely! You will be given an option to ship via regular or expedited service during checkout.

What is your return policy?

KMN Home is committed to providing quality products. There may be various reasons for a return, please read our return policy to understand which circumstances may apply to you in the event you want to process a return. If a situation below does not apply to you please email us at hello@kmnhome.com for further assistance.

PRODUCT DEFECTS OR SHIPPING DAMAGE

This situation applies if the physical product arrives damaged from shipping or fails under normal usage within one (1) year of the order date. If this situation applies to you we will send you appropriate replacement parts at no additional cost in a timely fashion after you notify us of the damage or defect. We may request a photo of the defect or damage and/or we may provide pre-paid shipping arrangements to return the defective or damaged parts back to us prior to approving the return or shipping replacement parts to you.

RETURN OF UNOPENED, UNUSED, UNDAMAGED PRODUCT (30 DAYS SINCE RECEIVING ORDER)

This situation applies if you have received your order but have not opened the packaging or used the product within 30 days of receiving it and have decided you do not want it. In this situation you must contact us via email at hello@kmnhome.com and request a return. We will reply with instructions on how to repackage and ship the return back to us. We are not responsible for the cost of repackaging or shipping or insuring your items. Once the items are returned to us they will be inspected for shipping damage and to verify that original packaging is intact and there is no damage to parts. We are not responsible for shipping damage, it is up to you to insure or claim return shipping damages with the courier. We will notify you with emailed digital photos if there is shipping damage. If the returned items are opened from their original packaging or parts were used or damaged no refund will be given. We will notify you with emailed digital photos if original packaging arrives opened or parts are used, damaged, or missing. If we receive your approved return items unopened, unused, and undamaged we will refund your original charge less any shipping fees and less 15% for a restocking fee.

ALL OTHER SITUATIONS

If the situations listed above do not apply to you we will not honor or process a return. You may contact us and request a return anyway by providing us your case of special circumstances, but refunds will be at our sole discretion.

How can I stay updated on KMN or ask questions? 

Head over to our blog for all of the latest updates and progress reports. We’ll be posting on development and production, as well as products in the pipeline and content we think you might be interested in.  You can also sign up for our weekly newsletter, which will keep you posted on what’s going on and make sure you’re the first to know about new products and special offers.

How did you get your name? 

KMN are the initials of our Founder and Chief Design Officer.

Are you hiring?

We’re always looking for passionate individuals who believe in what we're doing and who are inspired to push it further. E-mail us hello@kmnhome.com and tell us why you want to be a part of the team.

Who can I contact about press inquiries?

Shoot us an email at hello@kmnhome.com.  We look forward to hearing from you!